Please fill out the contact form below and we will reply as soon as possible.
I can't start the Live Event A: Only hosts are allowed to start an event. If you are a co-host,...
July 27th, 2023 1206 views 0 likes
Stream unexpectedly ended? The Loup system will try to reconnect first. If that doesn't work and your Live Stream is...
July 27th, 2023 1201 views 0 likes
Top Causes for unstable internet connection: Poor location. Solution: Move you and your device to a location with a stronger...
July 27th, 2023 1048 views 0 likes
Occasionally, you will run into an issue that is solved by adjusting your camera permissions or running a bandwidth test....
July 27th, 2023 1049 views 0 likes
Close all other programs and browsers (or other tabs if you have those open too!). Refresh the live stream page...
July 27th, 2023 999 views 0 likes
About 1. What is Loup? Loup is a software that enables brands to host live shopping events and shoppable videos...
July 27th, 2023 1960 views 0 likes
While you will walk through setting up your camera, microphone and screen sharing permissions in the Pre-stream experience, you are...
July 27th, 2023 2230 views 0 likes
If you are connecting from a mobile device, some of our other article tips might not apply. Here is your...
October 24th, 2023 830 views 0 likes