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Troubleshooting

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    • Troubleshooting Guide

      I can't start the Live Event  A: Only hosts are allowed to start an event. If you are a co-host,...

      July 27th, 2023 72 views 0 likes

    • SOS Button

      Stream unexpectedly ended? The Loup system will try to reconnect first. If that doesn't work and your Live Stream is...

      July 27th, 2023 76 views 0 likes

    • Internet Stability Troubleshooting

      Top Causes for unstable internet connection: Poor location. Solution: Move you and your device to a location with a stronger...

      July 27th, 2023 71 views 0 likes

    • Access Troubleshooting

      Occasionally, you will run into an issue that is solved by adjusting your camera permissions or running a bandwidth test....

      July 27th, 2023 71 views 0 likes

    • What to do when your camera and mic are working, but you cannot connect to 'Go Live'

      Close all other programs and browsers (or other tabs if you have those open too!). Refresh the live stream page...

      July 27th, 2023 59 views 0 likes

    • Frequently Asked Questions

      About 1.   What is Loup? Loup is a software that enables brands to host live shopping events and shoppable videos...

      July 27th, 2023 102 views 0 likes

    • Set up Camera, Microphone, & Screen Sharing Permissions

      While you will walk through setting up your camera, microphone and screen sharing permissions in the Pre-stream experience, you are...

      July 27th, 2023 143 views 0 likes

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