Settings will give you access to manage your branding customizations, your account contact information, and the API keys for any custom integrations. There are a few different spots this happens across the Loup Admin Dashboard. If you are looking for how to invite a team member or cohost, please visit this article.  How to Access Branding Customizat...

Integrating Loup with your Shopify store takes three simple steps. After integration products will automatically sync from Shopify to Loup and an events web page will automatically be created.  1.   Install the Loup app from the Shopify App Store.   2.   Click Install app in the upper right hand corner.   3.   Create a Loup account. Integration is n...

Email Outreach Overview Users can send customizable emails through the Loup platform, which drive traffic to live events and encourage purchases. There are nine types of emails that Loup sends. Except for invitation emails, every other email type is sent automatically to customers at specified times before or after the live event has ended. This art...

What is an Events Page? An events page is a web page where customers can access upcoming and completed live events. Once you integrate Loup with your Shopify store, we automatically create an events page for you. You can opt to have the events page be visible on your website or customers can access the events page directly by going to the link below...

In addition to being able to embed long-form videos and past & upcoming events into Product Detail pages, you can now include your short-form videos directly into your image carousel on each product page:  Video Requirements:  Shopify integration  Up to 1GB in size Up to 4K resolution  File type .mp4 or .mov Video or live event must be shorter t...

Eleven Types of Emails That Can be Sent via Loup Future Events for Subscribers Event invitation  RSVP confirmation emails RSVP reminder - 24 hours prior to event  RSVP reminder - 1 hour prior to event  Follow up email - 1 hour post event  Event cancelation  Cart reminder email Featured Product Recommendation Emails One-to-one booking confirmation On...

This feature is only available to Loup Professional Plans who are on a Shopify Plus subscription. Allow your customers to automatically login to your site after RSVPing to an event and engage with Event chats and make purchases direct from your event page.  Enable Multipass login within your Shopify Admin and copy the Secret once enabled:  In the Lo...

Loup's Klaviyo Integration You can use Loup's integration with Klaviyo to send customized email outreach. At this time, we only support integration with Klaviyo Templates created by the classic editor. Note: If you have not yet completed Klaviyo integration, please refer to How Integrate Klaviyo. How to Send Custom Email Outreach with Klaviyo 1.   I...

When people RSVP to an upcoming event, the popup that displays will confirm their RSVP and ask if they want to subscribe to notifications about upcoming events. These notifications will happen automatically through the Loup platform.  Customer Experience:  RSVP for an upcoming event, when the registration is complete, a popup will appear that confir...

Top Causes for unstable internet connection: Poor location. Solution: Move you and your device to a location with a stronger signal.  Connecting from inside an elevator, parking garage or basement or sitting far away from the WiFi access point will result in an unstable internet connection. Congested network. Your network can get slow when too many ...

After your event, you have access to the list of people who have RSVPd and the people who have watched the stream live or recorded. The list of people who have watched the recording of the live stream will continue to grow over time.  User Lists  Leverage User Lists to create dynamic list of event participates or people who have purchased specific p...

How to Link a Calendar  1.   In the left sidebar, navigate to Videos > 1:1 Virtual Shopping.  2.  Click the Manage Calendar button.    3.   Choose a calendar type (Apple, Google, Microsoft).    4.   Follow the prompts to link your respective Apple, Google, or Microsoft account.  5.   Set your time zone, your availability and any buffer time you w...

When will we see polls? Polls are available in 1-to-1 and 1-to-many live shopping formats, and will only be viewable during the live event. To queue a live poll, the host must be on a desktop computer.    How to Create a Live Poll On the broadcast interface, click on the poll icon in the upper left hand corner.  Click on the + symbol. Fill out the p...

Occasionally, you will run into an issue that is solved by adjusting your camera permissions or running a bandwidth test. Sometimes, for web-based Live Events (or webRTC streams) restarting your computer is a great next step.  Why does restarting your computer help? Restarting a computer can be beneficial for joining WebRTC streams due to several re...

  What Analytics Does Loup Provide?  Loup provides users with a range of first party analytics collected from videos and live events. Analytics are provided on a company wide level as well as for each specific live event or video. Company wide analytics refers to data collected from all events (live shows and videos), while stream specific analytics...

What is a Booking Page? A booking page is a web page where customers can book 1:1 appointments with your brand experts.  How to View a Booking Page 1.   In the left sidebar, navigate to Videos > 1:1 Virtual Shopping.  2.   Click the eye icon in the ‘Actions’ section of an event to view its booking page.  3.   The booking page will open and you sh...

What is a Member?  A member is a user who has been invited to join a Loup account to host, co-host, moderate, or analyze Loup events. Each member has a role denoted as either admin, member, guest, or analyst. This article will define each of these roles and their associated privileges.   Member Role Definitions Admin: Full access to add, remove, and...

Select the name of the list you would like to export from the User List Table:  Downloading a .csv file From the 'Actions' dropdown menu in the upper right corner, select 'Download CSV' The file will automatically start downloading and you can access it wherever you access your downloads.  Export to Klaviyo  From the 'Actions' dropdown menu in the u...

What is a Related Video Widget? This widget can be placed anywhere on your website - this article is specific for Product Details pages (PDPs) and will key off products added to live shows and shoppable videos. For a generic version of the video widget - please see these instructions .  Add a few lines of code to your template - one time! - and see ...

What are Live Events? Live events are a one-way video interface where audience members watch in real-time and have the chance to interact with you via live chat. In this article, we’ll go over the basics of live streaming for your business, and give you some best practices to consider when going live. Livestreaming Best Practices 1. Event Banner The...

How is Revenue Attributed?  Revenue attribution occurs for 7 days after an interaction with an event or video, regardless of whether a customer purchases directly from the video interface. If a customer interacts with more than one event or video revenue is attributed to both events, but will not be counted twice on the company dashboard.  Metric De...

While you will walk through setting up your camera, microphone and screen sharing permissions in the Pre-stream experience, you are always welcome to set the permissions manually. This article will help you do that.  For people using Safari You must allow permissions on both a (1) operating system and (2) browser level. For example, if you are an Ap...

How to Email RSVPs  Do not cancel the event before setting up your cancellation email It might seem counter-intuitive to start with the email, but once you delete the event you will not be able to access the email interface to customize the message that will go out to all your RSVPs upon cancellation.      From the summary page of the event (Videos ...

Miniplayer is a great way to leverage your videos as additional educational content on your Product Details, Collections or even home pages. If your website is not hosted by Shopify but you would like to use the Miniplayer feature, please reference this article for implementation.  Implementation Steps:  Login to your Loup.ai dashboard  From the hom...

What is a Pop-up Banner? Pop-ups encourage customers to RSVP to your live event, and can help increase attendance. They will appear when customers' mouse exits the window on desktop or after 15 seconds on mobile.  Tip: assess the effectiveness of pop-up banners with RSVP attribution data which can be accessed in the analytics dashboard for a specifi...

  By Default, landing pages are created for both your shoppable videos and your events page, but you can create custom landing pages for specific email campaigns, collections or even ads.  To create a custom landing pages, login to the Loup Admin Dashboard.  Go to Videos > Landing Pages Click on the ‘New Landing Page’ button:  Complete the page i...

Coupon Codes Explained Loup allows brands to create coupon codes that give customers a predetermined percentage discount or a specific dollar amount off. Coupon codes will automatically sync with your Shopify store for customers to use. These codes are exclusive to each One-to-One shopping event and will present in the upper left corner on the inter...

With Sharing Links, you can create different links to use throughout your marketing mix and Analytics will show you which of your promotion methods drove the most traffic giving you insight where to focus your efforts next time. Creating links for both Live Shows and Videos are the same.   To Generate your links:  Go to your Summary page (Videos >...

Loup currently allows only one audio source per host or cohost screen. If you want to use multiple microphones for the same screen during a live stream, you need to join the two microphones outside of Loup. The solution is different based on if your computer is using iOS or Windows. Please note these instructions are for connecting microphones to la...

Email Outreach Overview  There are eleven types of emails sent through the Loup platform. This article will explain how to customize the verbiage of each email type. Unless you use our Klaviyo integration, you can only edit the plain text of emails.   Note: email customization can be set on a global level or for a specific live event Customize Email...

Now that we know what RTMP is, let’s figure out how to do it within Loup. You will need Admin access to both your Loup dashboard as well as each broadcast channel you will be connecting to. We will link the sites together via a RTMP url and a stream key. While viewers on those platforms are not able to shop during the Live Event, they could view it....

Close all other programs and browsers (or other tabs if you have those open too!). Refresh the live stream page and go live.Sometimes - even if it doesn't look like it -  there are programs running in the background that could be interfering with your camera and audio.  If Number 1 doesn’t work, restart your computer. Restarting your computer create...

What's the purpose of a Test Event? Practice run of your live event.  Test out specific features, including duohosting, screensharing, and comment moderation. Check camera & microphone permissions. Ensure sufficient internet speed.  How to Set-up & Run a Test Event  1.   On the left sidebar, navigate to Videos > Live Shows > New test s...

Stream unexpectedly ended? The Loup system will try to reconnect first. If that doesn't work and your Live Stream is interrupted, please use the button that will appear on your screen to restart your stream. (note: only available to hosts)     The SOS Button is there to let us [The Loup Team] know that you need help and we can assist you in your Liv...

Featured Events have a different layout that regular upcoming events card and span the top of your Events page:  Featured Events can be set on your “Landing Pages” page, under 'Videos":  Two pages already created for you!  By default - you will have a Video and a Live Show landing page created for you. For more information on how to create a custom ...

About 1.   What is Loup? Loup is a software that enables brands to host live shopping events and shoppable videos directly on their website.  2.   What are the benefits of live shopping?  Live shopping empowers ecommerce brands by increasing overall engagement, average order value, and conversion rate.  Usage 1.   Is there a limit to the number of a...

Not only will you be able to connect directly with any co-host before going live to your audience, your camera and microphone permissions will always automatically be checked, and you can confirm your screen sharing permissions and internet speeds each time to ensure a smooth event.   Here are the steps and screens you will see while you are in the ...

What is Spotlight?  Spotlight gives hosts the ability to stop split screen and focus on one camera view while you have a co-host. This feature gives hosts the flexibility of toggling between focusing on their co-host, themselves and having a split screen throughout the live event. How to Use Spotlight 1.   During a live event, click on the grey tele...

Here are the step by step directions on how to sync your Instagram with Loup to get your best performing videos shoppable and integrated across your website!  We have other articles about creating a video page on your website, importing from YouTube, importing from TikTok or uploading a video from your computer.  Before you continue!  Let your Loup ...

Before you can get started, make sure that your Klaviyo account is connected to your Loup Dashboard following these integrations steps. User Lists will be automatically imported once Klaviyo is connected.  Once connected, you will see that all of your Klaviyo lists have been imported with a ‘Klaviyo’ list type (Find User Lists on the left-side navig...

From your video page, you could feature your live events, 1:1 consultative shopping or change your copy to match your current campaign. You can also have the ability to spotlight a 'Featured' video, which gives the video prominence at the top of the page. New: the ability to sort by recommendation, newest or oldest videos. How to Set up a Custom Vid...

Shopify & Magento sync products automatically If you're a Shopify or Magento store, products will automatically sync every day at 11am PT to the Loup platform. If you are an enterprise customer that does not use Shopify, please contact your customer success agent for assistance in adding your products.    How to Create a Link In the left sidebar...

Note: To add products during a one-to-one session, products must be synced to the Loup platform. Learn how to sync products to Loup here. How to Add Products During a live one-to-one session, click on Add a product in the upper left hand corner of the video interface.    From the dropdown menu, click on a product.    Your selected product should now...

Miniplayer is a great way to leverage your videos as additional educational content on your Product Details, Collections or even home pages. If you are on a Shopify website and need instructions on how to use Miniplayer for Shopify sites, please reference this article.  Implementation Steps - Non-Shopify Sites:  Login to your Loup.ai dashboard  From...

What is 1:1 Shopping? 1:1 Shopping is a feature that allows customers to book private, shoppable live appointments with your brand experts. Before creating an event for 1:1, you must link your calendar to block off available times and sync appointments to your calendar.  Please note, this feature is for Enterprise Customers only and must be enabled ...

What is a Related Video Widget? This widget can be placed anywhere on your website - homepage, contact us page and more! For Product Details Page widget - please see this documentation .  Add a few lines of code to your template - one time! - and see upcoming & past events as well as shoppable videos directly on any page across your website. Cus...

What is a Shoppable Video? Shoppable videos refer to content that is not streamed live, but rather uploaded to your website or sync'd from your social channels (you can upload directly from YouTube and Instagram) . Just as with live events, you can add products, discount codes, and track analytics. If instead you want to create a live event, refer t...

What is a Member?  A member is an individual who has been invited to join your Loup account to host, co-host, moderate, or analyze Loup events. Each member has a role denoted as either admin, member, guest, or analyst. Refer to our member permissions guide to learn about privileges associated with each role.   How to view and edit existing Members 1...

What is Loup Staff (aka Smart Banner)? A Smart Banner refers to a clickable banner with dynamic wording that appears in the lower left of your page. Powered by the Loup Recommendation Engine, the banner will recommend and link customers to your next upcoming event, a relevant past event or shoppable video. The Smart banner increases visibility of yo...

What is Screen Sharing? Screen sharing refers to sharing content on your screen in real-time to customers viewing the live event.  Check your settings before you get started During the Prestream screens - before you go live - you will be given a chance to check your screen sharing permissions on the Permission Checks screen. Make sure you complete t...

What is Cohosting? Cohosting refers to a split screen co-broadcasting feature that allows hosts to invite guests onto live events. We support up to 2 cohosts (three hosts total) during a live event.  Growth and Professional Plans can have cohosts Growth Plans can have one cohost, while Professional plans can have up to two cohosts. To see more featu...

Check 1, 2 - Check 1, 2 Similar to dress rehearsals or sound checks before a live performance, it is important that you check your camera, microphone and share settings before your event. You need to allow permissions at both the system and the browser level to ensure an unexpected access issue doesn’t delay your event. We automatically check your p...

Loup's Klaviyo Integration Loup's direct integration with Klaviyo allows users to use custom Klaviyo templates and subscriber lists for email outreach with just a few clicks of setup.  After completing the integration Please refer to How to Use Klaviyo to Send Custom Emails and importing users lists from Klaviyo.   How Integrate Klaviyo with Loup 1....

There are two ways to get started with User List. A static list is a list that is created at one point in time and can only be updated manually. An Active List will continue to add people to the list as they meet the criteria set for the list.  Whichever list you want to create, you get started in the same way:  From the Left navigation, select "Use...

What Devices Does Loup Support? Our platform is web-based, so you can livestream from both desktop and mobile devices. Viewers can access your live events anywhere they are connected to the internet! Because most mobile devices are vertically oriented, your stream will change from a horizontal to vertical view depending on if you use a desktop or mo...

To start the integration, you first have to start on the Magento web-app.  From the Left-side navigation, select "System" then under "Extensions" select "Integrations" From there, Use the 'Add New Integration' button on the right to start a new integration.  Complete the fields in the 'Integration Info' tab:   Name: Loup Callback URL: https://loup.a...

If you are connecting from a mobile device, some of our other article tips might not apply. Here is your single resource for troubleshooting when you are live-streaming from your mobile device.  Connecting your camera and microphone shouldn't be an issue and is the first step in going live. The next things to check are:  Use chrome browser: this is ...

What is 1:1 Shopping? 1:1 Shopping is a feature that allows customers to book private, shoppable live appointments with your brand experts. Before creating an event for 1:1, you must link your calendar to block off available times and sync appointments to your calendar. Please note, this feature is for Enterprise Customers only and must be enabled b...

If you're ready to start your first live event, follow these 6 tried and true best practices to ensure a successful first event.  1. Link the Event Page to Navigation Bar  We recommend adding an "Events" section to your top navigation or footer so visitors can easily find your events from the homepage. While an Event page is automatically created fo...

OBS is a free and open source third-party tool that allows you to add more production to your streaming and video recording. With OBS you can use custom backgrounds, share multiple browser screens at once or custom mix your audio. You can learn more about all the features and functionality of OBS on their website.  Download OBS from their site Use t...

It might seem like the only way to interact with a video is to like or comment, but Loup has five distinct ways customers can interact with live events and videos. Logging in is required to use any of these features.    1 - Comment The comment feed is located on the right hand side of the screen on desktop and under the video or stream on mobile. Fr...

What is a Live Event? A live event is a prescheduled interactive livestream that will run at a future date. This article will explain how to create and how to start a live event that has already been scheduled.  Note: To upload prerecorded videos to your event page utilize our Shoppable Videos feature.   How to Create a Live Event  1.   In the left ...

I can't start the Live Event  A: Only hosts are allowed to start an event. If you are a co-host, you can check your permissions and join the host in the green room, but the host will start the event.  If you are the host, please make sure you are signed into your Loup account and go to the events page. You can hit the go-live button (▷) from either ...

This is a great way to invite past stream participants or purchasers to an upcoming event or a curated list of customers that you have manually uploaded to special events.  From the User List Table, select the Calendar icon for the list you want to invite to your event:  From the pop-up, select the event you want to invite your list to.  The Invite ...

What is a Shoppable Videos Page? A shoppable videos page is a web page where customers can access your pre-recorded shoppable videos. Once you integrate Loup with your Shopify store, we automatically create a shoppable videos page for you. You can opt to have the page be visible on your website via the navigation, a banner or a direct link. Shoppabl...

What Analytics Does Loup Provide?  Loup provides users with a range of first party analytics collected from 1:1 events. These analytics provide insights into overall performance and revenue driven per 1:1 event and per appointment made within the event. 1:1 Analytics 1.   In the left sidebar, navigate to Video > 1:1 Virtual Shopping.    2.   From...

To get you ready for your Live Event, we have a couple of tips and tricks to keep handy:   Check 1, 2 - Check 1, 2 Similar to dress rehearsals or sound checks before a live performance, it is important that you check your camera, microphone and share settings before your event. You need to allow permissions at both the system and the browser level t...

What does comment moderation include? Hosts can block users to prevent unwanted comments, hate speech, or misdirected activity from a live event. Blocking will automatically delete all comments made by the users in the stream. Blocking occurs on a stream level - so blocked users will still be able to comment on other live events.  Who can moderate? ...

Here are the step by step directions on how to upload videos directly from YouTube into Loup! Once there, they will be available across your website!  We have other articles about created a video page on your website, importing Reels from Instagram or TikTok and uploading a video . Uploading from YouTube From your Youtube page, copy and past the url...

Here are the step by step directions on how to sync your Tiktok with Loup to get your best performing videos shoppable and integrated across your website!  We have other articles about creating a video page on your website, importing from YouTube, importing from Instagram or uploading a video from your computer.  Login to your Loup Admin Dashboard G...

Use cases include featuring your 1:1 shopping offering or updating the copy seasonally. You also have the ability to select a 'Featured' event which give the event prominence at the top of the page.  Note:  How to Set up a Custom Events Page  On the left sidebar, navigate to Videos > Landing Pages By default, there will be your Events Landing Pag...

Professional Plans Custom fonts are an Enterprise feature. For more information on pricing and tiers, please visit our pricing plan.   How to Set up Custom Fonts  In the left sidebar, navigate to Showroom > Branding Customization.  Find Custom Fonts, and upload a woff or woff2 file.  If you need to convert your file, a site like CloudConvert can ...

Coupon Codes Explained Loup allows brands to pull in existing coupons from their Shopify account or create coupon codes that give customers a predetermined percentage or dollar discount. Newly created coupon codes will automatically sync with your Shopify store for customers to readily use. They are displayed within each live stream in the upper lef...

During a live event, you might have so many products you want to feature that customers would have to scroll to find the one you are talking about. Now, with Featured Products, you can pop any product to the top of the product list during a live event. While you are live, from the event admin page, click the star in the upper right corner of the pro...

Video recommendations only occur for past live events and shoppable videos. The suggestions will pop up when a video or past event is paused and 10 seconds before the video ends.  The Loup Recommendation System Explained The Loup Recommendation system uses data points to suggest relevant videos to customers after the stream has ended. Our system spe...